Join our dynamic team where you’ll provide exceptional customer support, ensuring satisfaction and professional assistance with every interaction. Leverage your problem-solving skills and attention to detail in a flexible, engaging work environment.
Customer Service Representative
in Professional Services ContractJob Detail
Job Description
Duties:
- Promptly respond and assist customer inquiries via phone or email
- Maintain a positive and professional attitude toward customers at all times
- Acknowledge and resolve customer concerns and complaints
- Maintain knowledge of products and services in order to appropriately communicate with customers
- Process orders, forms, and requests
- Keep records of customer interactions, comments, and concerns
- Ensure all transactions are completed in compliance with federal, state, and local regulations
- Maintain a clean and organized work environment
- Communicate with colleagues as necessary
- Provide feedback on the efficiency of the customer service process
- Ensure customer satisfaction and professional support
Requirements:
- High school diploma or equivalent
- Fluency in the English language
- Experience working with customer support
- Ability, willingness, and comfort to engage with customers
- Exceptional attention to detail and ability to multi-task
- Comfortable using computers
- Strong problem-solving skills
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
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